What are the responsibilities and job description for the Service Advisor position at Sunbelt Fire?
Job Type
Full-time
Description
Sunbelt Fire, a leading distributor of apparatus and equipment to the fire industry in the southeast, is growing, and looking to add a highly motivated and customer-focused Service Advisor to join our team at our service and sales branch in Houma, LA. The ideal candidate enjoys solving problems and serving someone who's facing a challenging situation with equipment down.
This role requires an individual who has excellent communication skills, enjoys working with others, and wants to serve our team and customers with integrity, authenticity, and hard work.
Requirements
YOUR DAY-TO-DAY :
- Serve as the primary point of contact for customers, addressing inquiries and providing updates on service progress to provide excellent customer service.
- Create estimates for customers within CRM (Salesforce) and ensure all estimates are within the company's scope of work and capabilities.
- Efficiently manage the opening and closing of work orders, ensuring all necessary information is accurately recorded, documented, and approved by customer.
- Perform any required research, use vendor assistance, and maximize sharing of knowledge across branches to expeditiously diagnose and repair. Perform quality control inspections throughout the repair and at completion to ensure quality of all work and meet customer's expectations.
- Facilitate effective communication between technicians, the service department, and the parts department to ensure smooth workflow and timely repairs.
WHAT YOU BRING TO THE TEAM :
POSITION TYPE : Full-time. Monday-Friday 8AM-5PM.
BENEFITS :
All positions are subject to background check and drug test.
If you are interested in being considered for this position, please apply here :
1). Step 1 - Complete Application
2). Step 2 - Complete Assessment via link below :
https : / / go.cultureindex.com / s / 474CB40000
Since its founding in 1983, Sunbelt Fire is a family-owned and operated company providing apparatus, equipment, repair, and maintenance for the fire service. Today, Sunbelt Fire has a workforce of over 70 team members spread across five states. We not only deliver superior performance to our customers but also leave a lasting impact on the communities we serve. Rooted in dedication and teamwork, we have built enduring relationships, solidifying our position as a trusted partner in the fire service.
