Commercial Director

We are seeking a dynamic and experienced Commercial Director to oversee and nurture our largest customer. The successful candidate will be responsible for managing all aspects of a large, complex account, ensuring client satisfaction, maximizing account growth, and driving the long-term partnership. The Commercial Director will serve as the primary point of contact with the customer, collaborate and coordinate our internal teams to ensure exceptional support and service.  

Key Responsibilities:

• Serve as the primary point of contact for Customer Equipment and ensure the highest level of customer service and support across all aspects of the partnership. 
• Build and maintain the strong partnership that has already been established through consistent communication and proactive efforts of continuous improvement.
• Oversee all aspects of the Crown business including ensuring on-time delivery of products and services and effective resolution of issues.
• Manage the day-to-day operations of the account, including overseeing contract compliance. 
• Together with the customer further develop and track key performance indicators (KPIs) and develop strategies to continuously improve performance relating to open tasks as detailed on the weekly coordination calls. 
• Work closely with internal teams such as sales, operations, customer service, aftersales service, engineering and product development to ensure the successful delivery of services and solutions.
• Act as a liaison between the client and internal teams, ensuring smooth communication and timely resolution of any issues or requests.
• Address and resolve any client concerns or escalations in a timely and professional manner.
• Proactively identify potential challenges and opportunities within the account and work to mitigate risks and seize new opportunities.
• Drive profitability through elimination of wasted activities and proactively prepare and initiate price increases.  Identify additional revenue making opportunities. 
• Work with finance to ensure account profitability. 
• Regularly report on account performance, revenue trends, and other key metrics to senior management.
• Analyze account data and feedback to recommend improvements and strategic adjustments.

 Qualifications:

• Experience:
  • 10 years of experience in account management, sales, or client services, with at least 5 years managing large, strategic accounts.
  • Proven track record of managing large, complex accounts and driving revenue growth. 

1. Previous experience in the Industrial Market desired
2. Understanding of the forklift/material handling or industrial battery market is beneficial

• Skills & Competencies:
  • Exceptional communication, negotiation, and presentation skills.
  • Strong problem-solving and conflict resolution abilities.
  • Highly organized with a strong attention to detail and the ability to manage multiple priorities.
  • Ability to analyze data and metrics to drive performance and strategic decisions.
  • Ability to work through customer needs and the ability to tailor solutions accordingly.
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.).
• Education:
  • Bachelor's degree in Business, Sales, Marketing, or a related field (preferred).