General Summary:

Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. Computes, records and verifies accuracy of numerical data use in maintaining accounting records.

Principal Responsibilities:

· Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.

· Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.

· Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

· Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.

· Prepares guest folios for express check out.