What are the responsibilities and job description for the Business Development Center Administrator - Service position at Sunrise Chevrolet Buick GMC at Collierville?
Dealership:
L0816 Sunrise Chevrolet Buick GMC at ColliervilleDo You Have Great Customer Service Skills?
Looking for Better Hours and Opportunity for Career Advancement?
Join the Award-Winning Team at Sunrise Chevrolet Buick GMC at Collierville!
Sunrise Chevrolet Buick GMC at Collierville is searching for a talented Business Development Center Representative who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!
As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.
What will you be doing?
- Outbound and inbound customer phone calls.
- Respond via email and phone to Internet Leads
- Determine each customer's needs by asking the correct questions
- Set appointments for Service Department
- Ensure a positive customer experience
- Introduce customers to Service Advisors
- Enter customer information into CRM
Who are we looking for?
- Customer-focused, energetic, and self-motivated
- Experience in customer service or call center
- Strong communication skills –verbal and written
- Bi-lingual (ability to speak Spanish) a plus!
- Excellent computer skills
- Highly organized with attention to detail
- Experience with CDK and XTime a plus!
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.