What are the responsibilities and job description for the Lead Guest Room Attendant position at Sunseeker Florida, Inc.?
Sunseeker Resort Charlotte Harbor is currently searching for Lead Guest Room Attendants!
The Guest Room Attendant Lead plays an essential role in ensuring that guest rooms and public areas are maintained to the highest standards of cleanliness, comfort, and order. As a team lead, this role supports guest room attendants by providing guidance, conducting quality checks, and facilitating effective communication between team members and managers. The Guest Room Attendant Lead will also help coordinate daily tasks, foster a positive work environment, and uphold quality standards.
All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.
Job Duties
- Assist the leadership team and coordinators with daily housekeeping operations and assigning tasks to housekeeping attendants and house persons based on occupancy and priorities.
- Provide on-the-job training, mentoring, and constructive feedback to housekeeping team members, promoting adherence to quality and efficiency standards based on room inspections.
- Act as a role model in demonstrating professionalism, service quality, and commitment to cleanliness.
- Conduct full inspections of guest rooms, hallways, and public areas to ensure rooms meet resort cleanliness standards.
- Address issues related to cleanliness, maintenance, or guest requests by coordinating with housekeeping and other departments as needed.
- Document and report any quality issues, damaged items, or maintenance needs, ensuring timely resolution and reporting any needs through the proper channels.
- Collaborate with the Housekeeping leaders to optimize room cleaning schedules, streamline processes, and maintain operational efficiency.
- Assist with housekeeping inventory by monitoring supply usage and coordinating with the leader to prevent shortages.
- Communicate effectively with other departments, such as Maintenance and Front Office, to resolve room-related issues promptly and ensure a seamless guest experience
- Uphold a guest-first approach by ensuring that rooms are prepared to meet or exceed expectations and promptly responding to any special requests.
- Foster a positive, team-oriented work environment and support attendants in delivering exceptional service.
- Ensure all housekeeping team members follow health, safety, and sanitation standards as well as resort policies.
- Support and promote the resort’s sustainability practices by encouraging environmentally responsible housekeeping habits.
- Perform other duties as assigned.
Minimum Requirements
Combination of Education and Experience will be considered. Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
- High School Diploma, GED, or equivalent
- Minimum of one (1) year experience in a supervisory role.
- Minimum of two (2) years housekeeping experience in a resort/hotel setting.
- Experience with Forbes Star, AAA, and Four Diamond standard a plus.
Other Minimum Requirements
- Ability to work varied shifts, including weekends and holidays
- Ability to stand, walk, bend, and lift up to 25 lbs as needed for extended periods.
- Comfortable working in a fast-paced environment, especially during high-occupancy periods.
- Strong organizational skills, with the ability to motivate and support team members.
- Exceptional attention to detail and commitment to high cleanliness standards.
- Excellent communication and interpersonal skills to foster team collaboration and guest satisfaction.
- Excellent customer service skills
- Ability to function well under pressure, manage multiple priorities, and meet established deadlines
- Must possess mature personal discretion and sound judgment
- Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
- Excellent organizational, analytical and project management skills, with particular attention to quality and detail
- Interpersonal skills to deal effectively with all business contacts
- Professional appearance and demeanor
Sunseeker Resorts is an Equal Opportunity Employer (EOE) and is committed to creating a diverse workplace environment. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.
For more information, see www.sunseekerresorts.com
