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Sunshine Community Health Center
Talkeetna, AK | Full Time
$116k-160k (estimate)
11 Months Ago
Clinical Support Manager
$116k-160k (estimate)
Full Time | Ambulatory Healthcare Services 11 Months Ago
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Sunshine Community Health Center is Hiring a Clinical Support Manager Near Talkeetna, AK

Applicants must pass a background check, reference check, and pre-employment drug screening and provide proof of Covid vaccination prior to employment.
SUMMARY:
The Clinical Support Manager will assist with the leadership and operational efficiency for the general management of SCHC clinics. The Clinical Support Manager needs to have awareness and knowledge of clinic workflows, always. The Clinical Support Manager will be involved in making policy and strategic decisions as well as developing and implementing procedures as directed and in consultation with the Chief Medical Officer as well as Executive Leadership.
They will work with all patients, internal managers, and staff from all sites. Organizational and team building skills are essential. The Clinical Support Manager is also responsible for the MA specific training associated with onboarding orientation of new MA hires, ensuring competency, skill development and training for MA positions throughout SCHC’s system. Position participates as an integral member of SCHC in a team-based, patient-centered, and trauma-informed care philosophy.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Including but not limited to):
  • Provide leadership and daily operational support to all clinic staff to ensure outstanding customer service delivery.
  • Assist Chief Medical Officer with Formulation of operational objectives.
  • Assist with Implementation of procedures to ensure outstanding delivery of quality.
  • Support organizational Quality Assurance measures and standards and fortify a culture of continual quality improvement.
  • Knowledge and oversight of all Risk Management, FTCA, HRSA and PCMH requirements for continued compliance as they relate to SCHC’s practices.
  • Establish and maintain excellent lines of communication with staff, at all locations.
  • Proactively monitor team activity including daily check ins with team leads and actively participate in all departmental meetings.
  • Responsible for ensuring site operations are in line with SCHC’s goals, mission, and vision.
  • Must have awareness of site or facility needs and work with supervisor to budget these needs.
  • Provide and implement ways to support staff morale while maintaining quality customer service.
  • Travel to SCHC clinic sites as needed.
  • Train newly hired employed MAs the necessary skills to effectively perform MA job duties.
  • Maintain MA competency and skill improvement program with regular system wide assessments and trainings based on needs for MAs of all SCHC sites.
KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of and belief in SCHC’s mission and goals and vision.
  • Knowledge and understanding of cultural competency, mindful of the feelings and perspectives of others and takes interest in their concerns.
  • Knowledge of organizational and departmental policies, procedures, and regulations.
  • Skill in critical thinking and problem solving in a fast-paced environment.
  • Skill in using a computer, multi-line phone and other office equipment.
  • Ability to communicate effectively both orally and in writing.
  • Ability to become proficient in operating job-related computer software.
  • Ability to be organized, detail oriented and capable of follow-through.
  • Ability to function with a high degree of independence.
  • Ability to establish and maintain effective working relationships.
  • Ability to work under pressure to meet deadlines.
  • Strong management skills.
  • Proven work experience in clinical operations management or similar role.
  • Excellent organizational skills: ability to prioritize, manage tasks effectively, and work independently; attention to detail is a must.
  • Experience building and leading highly effective teams.
  • Commitment to operational effectiveness.
  • Excellent customer service and collaboration skills with strong patient focus.
MEDICAL OFFICE SKILLS:

• Experience in effective collaboration with all levels of medical teams.
  • Strong knowledge of healthcare and experience with service delivery of onsite healthcare.
  • Knowledge of and experience with OSHA required in conjunction with bloodborne pathogens and infection control.
  • Ability to understand clinical policies and procedures.
  • Skills and responsibilities as described in CMA position job description
BUSINESS SKILLS:

• Analytical and problem-solving skills.
  • Demonstrate ability to work in a large team/complex clinical and technical environment with multiple stakeholder’s.
  • Demonstrate consistent multi-tasking skills and planning for prioritizing workload with focus on deadlines.
  • Utilize effective verbal and written communication skills for external and internal client relations
  • Strong computer skills, including MS Office (Word, Excel, PowerPoint).
COMMUNICATION SKILLS:

• Ability to articulate complex solutions
  • Strong interpersonal, communication, facilitation, and presentation skills
  • Strategic, cross-functional thinker able to gather buy-in from leadership for ideas and projects
EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree or higher in a health-related field, and four years of experience in the health care field. Relevant experience may be substituted for the education requirement.
Retirement Plans With Up To a 4% match
Student Loan Payment Options
Paid: Health Insurance, Life, AD&D, and Long Term Disability Insurance Plans
Paid: Holidays
Paid: Personal Leave
Paid: Vacation
Voluntary: Dental, Supplemental Life, and Supplemental AD&D Insurance Plans
Paid CEU time and expense

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$116k-160k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

10/19/2023

WEBSITE

sunshineclinic.org

HEADQUARTERS

TALKEETNA, AK

SIZE

25 - 50

FOUNDED

1986

CEO

MELODY PALERMO

REVENUE

$5M - $10M

INDUSTRY

Ambulatory Healthcare Services

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