Deskside Support

Responsibilities and Duties

· IT Inventory management of Organization assets at Client location and annual reconciliation.

· Accountable for ensuring that a well-developed End User technology upgrade plan is maintained and executed to support the organizations capacity, performance, and availability requirements.

· Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations

· Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) managed to support organization's SLA requirements

· Manage End User Technology upgrades as required.

· Improvements in the existing process and formulating new Processes.

· Governance for Incident at User Desk Management.

· Establish an environment where the End User Services team engages effectively with other groups with prime focus on End User Infrastructure to be resourced and delivered in a timely manner

· Ensure that a process of continuous review and improvement are inherent throughout all elements of the End User Services team

· Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identity

Job Types: Full-time, Permanent

Pay: $41,000.00 - $43,000.00 per year

Work Location: In person

Salary : $41,000 - $43,000