What are the responsibilities and job description for the Account Manager position at Surge?
The Account Manager is responsible for the profitable operation of an assigned branch office. This includes overall responsibility for:
1. achieving profit results consistent with established expectations,
2. implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits, and
3. implementing and managing quality standards program
Primary Functions
- Implement and monitor quality standards for all services rendered.
- Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch.
- Direct and manage customer development activities, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues
- Implement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignments.
- Implement bill/pay structure to ensure a proper gross profit level in conjunction with management team
- Determine customer credit extensions with assistance from the corporate credit department.
- Implement corporate collection policies and procedures.
- Assist management in the annual preparation of a detailed forecast including projected billable hours, sales, gross profit and net profit (manage expenses necessary to achieve the desired net operating profit).
- All other duties that may arise to assist in the success of Surge
- Must maintain 1500 billable hours
Requirements
- Bachelor's degree or equivalency in work experience and education required.
- Previous experience in sales, human resources, or a service industry required.
- Strong sales/marketing skills needed to meet business development goals.
- Proven track record for successful business development.
- Extensive internet recruiting experience.
- Strong PC skills and the ability to navigate within the Surge system
- Must have strong written and verbal communication skills, as well as strong customer service skills.
- Ability to advise, counsel, guide, and negotiate with others (e.g., staff, temporaries).
- Ability to develop (i.e., through teaching, training, etc.) the professional skills of employees.
- Ability to analyze and evaluate people, data, and things to determine courses of action.
- Ability to effectively and tactfully deal with people.
- Ability to shift back and forth between two or more tasks.
- Ability to understand and accurately apply basic math skills.
- Ability to make competent use of work related equipment and materials.
- Ability to access areas where needed people, information or equipment are located.
- Ability to produce results within an unstructured environment and have the flexibility to identify and respond to changes in priorities.
EQUAL OPPORTUNITY EMPLOYER:
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
IND1
Job Type: Full-time
