PBX Operator

We are so glad you are interested in joining Sutter Health! Organization: ABSMC-Summit Campus Position Overview: Receive and dispatch incoming calls through the PBX console in an expedient, accurate, and professional manner. Respond to emergency alarms. Disperse information; utilize pagers and overhead page as appropriate. Job Description: JOB ACCOUNTABILITIES Utilize call processing software • Access appropriate screen in PBX application to find needed information • Enter appropriate information • Search and highlight needed information • Access Operator notes and update when needed Answer calls • Answer calls appropriately and quickly • Answer calls in a professional and courteous manner • Converse with caller to ascertain their needs Dispatch calls • Dispatch calls quickly, with error-free accuracy • Offer number to caller or use VAT when appropriate • Confirm caller’s needs are met. • End call courteously and professionally Provide overhead and beeper paging • Receive request to page • Evaluate appropriateness of request • Perform page function and log Respond to Codes and Emergency situations • Receive call (or alarm), confirming with caller when appropriate • Respond quickly, confidently and accurately • Follow Operator P&P, paging and notifying personnel as outlined • Log occurrence Obtain interpreter services. • Receive request for interpreter service (foreign language or sign language) • Contact the appropriate agency for service • Schedule interpreter if appropriate • Log occurrence Perform other duties as assigned. • Change out pagers • Utilize electronic on-call information • Report needed database changes EDUCATION Equivalent experience will be accepted in lieu of the required degree or diploma. HS Diploma or general education degree PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN: One and a half years experience with the main/primary job function as a PBX Telephone Operator or Call Center Representative. Ability to type 35 wpm. One and a half years experience with computers, and navigating programs. Experience in medical/healthcare field desirable. SKILLS AND KNOWLEDGE Good ability to spell common words/names. Excellent customer service skills, demonstrating friendliness, empathy, compassion, and courtesy. Effective communication skills. Tone of voice must be clear, must use appropriate non-slang vocabulary. Active listening skills. Job Shift: Day/Evening/Night Schedule: Per Diem/Casual Shift Hours: 8 Days of the Week: Variable Weekend Requirements: Every Weekend Benefits: No Unions: Yes Position Status: Non-Exempt Weekly Hours: 0 Employee Status: Per Diem/Casual Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans. Pay Range is $29.97 to $35.84 / hour The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Working at Sutter Health Sutter Health values and supports the unique talents and strengths that each employee brings to our organization. As a result, you are empowered to apply your passion for healing in innovative ways to care for patients and their families.

Salary : $30 - $36