What are the responsibilities and job description for the Entry-Level Customer Service Representative position at SWA Group?
Job Summary
At SWA Group, We are seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience while representing our brand. This position is ideal for individuals looking to start their career in customer service and develop their skills in a collaborative environment.
Key Responsibilities :
- Answer inbound phone calls and assist customers with their inquiries.
- Respond to customer emails in a timely and professional manner.
- Schedule and reschedule customer appointments efficiently.
- Update customer billing information and handle payment processing.
- Maintain accurate and organized customer records.
- Perform general office duties as needed to support the team.
Qualifications :
What We Offer :
Job Type : Full-time, Part-time
Pay : $19.00 - $30.00 per hour
Expected hours : 40 per week
Benefits :
Shift :
Work Location : Remote
Salary : $19 - $30
