What are the responsibilities and job description for the Entry-Level Customer Service Representative position at SWA Group?
Job Summary
At SWA Group, We are seeking a motivated and enthusiastic Entry Level
Customer Service Representative to join our dynamic team. In this role,
you will be the first point of contact for our clients, providing
exceptional service and support. You will assist customers with
inquiries, resolve issues, and ensure a positive experience while
representing our brand. This position is ideal for individuals looking
to start their career in customer service and develop their skills in a
collaborative environment.
Key Responsibilities:
- Answer inbound phone calls and assist customers with their inquiries.
- Respond to customer emails in a timely and professional manner.
- Schedule and reschedule customer appointments efficiently.
- Update customer billing information and handle payment processing.
- Maintain accurate and organized customer records.
- Perform general office duties as needed to support the team.
Qualifications:
- Proven experience in customer service or a similar role (remote experience is a plus).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using computers and customer relationship management (CRM) software.
- Self-motivated with the ability to work independently.
- High-speed internet connection and a quiet, distraction-free workspace.
What We Offer:
- Competitive pay.
- Flexible work schedule.
- Opportunity to grow within a reputable company.
- Supportive team culture and virtual onboarding.
- Work-from-home convenience.
- Health Benefits
- Employee Discount
Job Type: Full-time, Part-time
Pay: $19.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Work from home
Shift:
- 8 hour shift
- Day shift
Work Location: Remote
Salary : $19 - $30
