Store Manager

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision.

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta a España and in motorsports MotoGPTM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity and excellence.

As a Store Manager with Tissot U.S., and the position will responsible for driving sales, delivering refined customer service and demonstrating strong clientelling skills. You will manage, mentor, and develop a highly specialized sales team to the Company brand standard. You will own your brand at the store level. You will help to ensure all promotions, product training, and floor presentations are effectively in place to execute what will happen to drive sales today as well as for future growth. You will the brand, inside and outside the boutique.

• Achieve goals through execution of our productivity program, team-member coaching and outstanding client service.
• Ability to build revenue, manage back-office operations and supervise selling professionals.
• Develop the strategies and plans to achieve sales results through clientelling, superior customer service, events, collaborating and traffic generating actions.
• Create and foster a nourishing environment for the team to strive and succeed.
• Ensure a consistent, quality store experience for customers.
• Think strategically and drive the business to company standards.
• Prioritize, plan, delegate, administrate and adapt to business needs.
• Maximize inventory, cash control and loss prevention techniques.
• Experience in selling timepieces is a big plus.
• Ensure of proper staffing of the store thru recruitment and retention.
• Train and lead employees to successful selling and customer service.
• Responsible for achievement of annual sales goals.
• Oversee assigning of monthly sales goals to associates.
• Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team.
• Review status of sales associates' clientele development, including review of client books.
• Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.
• Collaborate with HR to oversee recruitment and hiring of store staff.
• Coordinate and actively participate in in-store activities, which include seasonal events, trunk shows, contests, and all involved tasks.
• Ensure that proper channels of communication exist between the store and Corporate Office.
• Help solve problems that affect the store's service, efficiency, and productivity.
• All other duties assigned by Management.

• Must have a High School Diploma, GED or equivalent
• Bachelor’s Degree in Management, Business or equivalent preferred
• Must have 3-5 years’ retail store experience; leadership experience with sales and luxury merchandise a plus
• Strong multi-dimensional leadership ability, enjoy working in a culturally diverse environment
• Able to make sound decisions with relevant facts at hand and drive for results
• Good problem solving skills
• Must be able understand and analyze financial details of retail business
• Ability to provide outstanding customer service in line with Brand expectations
• Excellent selling and customer service skills
• Work independently and on weekends and outside of regular office hours
• Fluency in English and other languages as required by location
• Must have excellent oral and written communication skills; strong interpersonal skills.
• Must be proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint)
• Must be organized, accurate, thorough, and able to monitor work for quality
• Must be able to adhere to deadlines and response to inquiries within a require time frame
• Must be able to sustain level of professionalism; friendly demeanor;
• The ability to work well with all levels of internal management and staff
• Ability to multi-task and handle changing priorities
• Able to work well with minimal supervision; self-starter
• Ability to deal with conflict and able to influence across functional lines

Physical Requirements:

This is primarily an active position, which requires the Assistant Store Manager to have the ability to stand approximately 5 – 8 hours per day usually 3 – 5 days per week. During peak sale periods (e.g. Holiday, Back-to-School), will work for long periods throughout a 1 – 12 hour day. May be required to climb ladder or ascend/descend stairs in order to stock and/or acquire merchandise for sale. Required to lift items weighing 5 – 25 lbs regularly. In certain circumstances, weights may be higher. Required to work an average of 48 hours per week. operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year, 1 Month PTO after 5 years
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see https://transparency-in-coverage.uhc.com/

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