What are the responsibilities and job description for the Service Desk Technician position at Symbioun Technologies, Inc?
Job Details
We are looking for a skilled Service Desk Technician to provide IT support and troubleshooting assistance. The ideal candidate should have strong customer service skills and experience handling IT call center operations.
Key Responsibilities:
Manage a call volume of up to 30 calls per day, providing technical support and assistance.
Administer and troubleshoot printer-related issues, including server print queues and local queues.
Perform Active Directory management, including navigating OUs, looking up attributes, resetting passwords, and unlocking accounts.
Manage InTune and iOS devices, including setting up new phones/iPads, resetting iTunes accounts, network settings, and device backup/restoration.
Support video conferencing platforms, including Cisco WebEx, MS Teams, and Cisco Presence.
Troubleshoot network issues, including internal vs. external connectivity, VPN, LTE, and Wi-Fi.
Resolve application-related issues, such as account permissions, compatibility settings, and browser vs. installed versions.
Provide remote support using MSRA, RDP, Teams, and WebEx.
Assist with hardware deployment as needed.
Utilize ServiceNow for ticket management and assignment.
Preferred Qualifications:
Experience in an IT call center environment.
Strong problem-solving and communication skills.
Familiarity with IT service management tools, especially ServiceNow.
