What are the responsibilities and job description for the Loan Assistant position at Synergy Bank?
LOCATION: 1036 W Tunnel Blvd, Houma, LA 70360
SCHEDULE: 40 hours per week: Monday - Friday, 8 AM - 5 PM
REPORTS TO: Commercial Lender
POSITION SUMMARY: The Loan Assistant assists the Loan Officer by typing correspondence, verifying insurance, ordering appraisals, and typing and verifying disbursements. Loan Assistants are responsible to complete the check list and submit signed documents for the loan to be completed. Loan Assistants also back up New Accounts by providing customer service with opening accounts, safe deposit boxes, account maintenance, wire transfers, and general banking inquiries.
POSITION RESPONSIBILITIES:
- Provides the Synergy Bank standard of excellence in customer service.
- Maintains honesty and the highest level of ethical standards.
- Emulates Synergy Star Standards of Performance (Service, Teamwork, Accountable, and Respect).
- Inputs loan applications into Laser Pro.
- Utilizes the loan checklist to properly track the status of the loan.
- Communicates internally with the credit department, loan processing and loan operations, as well as various external vendors involved in the loan process to ensure a timely and complete loan closing. External vendors may include attorneys or title companies, appraisal companies, insurance companies, survey companies or flood certification companies.
- Signs the loan to the Loan Processor for document printing.
- Prepares loan packages for closing by ensuring that all approvals, credit memos, and insurance are in place prior to closing while ensuring all loan documents are accurate and in order.
- Prepares tickets, distributes loan proceeds, closes the loan folder according to established procedures, and submits it to the loan department for booking and final review.
- Processes denied loan packages and loan renewals withing established regulatory timeframe.
- May serve as the administrator of the Tuition Loan Program.
- Assists with day-to-day functions of the branch inclusive of, but not limited to, answering phones, aiding customers, serving in a dual control role, backing up the Customer Service function, and providing overall account maintenance for the customer.
- Opens new accounts and performs maintenance to existing accounts through NuPoint and NAC systems.
- Issues debit cards through Card@Once or NuPoint systems.
- Monitors complex consumer accounts, business accounts, CDs, IRAs, and H.S.A’s.
- Orders checks for customers ensuring bank records are updated and accurate.
- Opens safe deposit boxes
- Utilizes IMM for e-signed documents and scans and indexes all wet-signed forms along with supporting documents through IMM upload.
- Processes wire transfer requests according to established procedures.
- Accepts Business Online Banking applications.
- Accepts debit card disputes and forwards to the Fraud Department for investigation and resolution.
- Places Reg CC holds on new account deposits.
- Complies with all bank related Federal regulations including Bank Secrecy Act paying special attention to Customer Identification Policy.
- Aids others as necessary or as directed by Management.
REQUIRED QUALIFICATIONS:
- Must communicate effectively with supervisors, co-workers, and customers both verbally and in written format.
- Proficient in Microsoft Word and basic understanding of Microsoft Excel.
- Ability to pay close attention to detail.
- Ability to comprehend and analyze information in order to draw a conclusion.
- Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior even in trying situations.
- Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
- Must always be looking for a way to help others.
- Must be aware of the actions and reactions of others and respond appropriately.
- Ability to multi-task in a fast-paced work environment.
- Must possess strong organization skills with the ability to prioritize daily tasks.
- Ability to present a business professional appearance.
- Must have reliable transportation to commute to and from work.
EDUCATION AND EXPERIENCE REQUIRED:
- High school diploma or equivalent.
- 6 months previous customer service experience.
- Previous experience processing loan applications or similar loan function OR at least one year of experience with Synergy Bank.
EDUCATION AND EXPERIENCE PREFERRED:
- Three years of new accounts and bank sales experience
- Knowledge of NuPoint, LaserPro, NAC, Card@Once, IMM, and ChexSystems.
- Bachelor’s degree and/or equivalent experience with Loan Administration.
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