Client Services Administrator

Job Description

SUMMARY: Responsible for providing administrative and clerical support to the client services team.

REPRESENTATIVE DUTIES: (Employee may perform any combination of the essential functions shown below. This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification but is intended to accurately reflect the principal job elements).

• Assume reservation from point of booking until Stay has reached pending status
• Sending/receiving all Guest Lease Agreements
• Support with sending/receiving property specific background checks
• Obtaining guest vehicle information (as applicable)
• Obtaining pet information including vaccination records and photos of pet (as applicable)
• Communications to Inventory when to proceed with securing the lease for both Core and Supply Chain Inventory
• Adding all action items applicable to reservation
• Adding Stay Audit Notes upon completion of lease signing
• Moving Stays to Pending Status prompting Coordinator Team for Arrival Confirmations
• Administrative Support with Group Moves (sending welcome letters, updating shared spreadsheets, etc.)
• Support with move in/move out dates in various client portals (Epic, ReloQuest, etc.)
• As needed - Support with booking non-revenue generating Stays (BOGs, Associate Stays, Rotational Stays, etc.)
• Updating Notice to Vacates in CodeOne (as applicable)
• Other duties as assigned
  
  

JOB REQUIREMENTS:

• Requires strong verbal skills to obtain positive results through people persuasion.
• Adaptable and must be able to react quickly to change.
• Requires a fast response time to inquiries as well as follow-up.
• Ability to achieve results and meet deadlines that are set by the company itself.
• Multi-tasking and organization is required.
• Ability to work seamlessly in a team-oriented environment as well as individually.
• Some college business courses preferred.
• Basic computer knowledge, including MS Word and Excel is required.
  
  

Synergy Global Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.