Recovery and Spa Supervisor

Description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here! 

POSITION SUMMARY:

This position leads the team of Recovery and Spa Associates and Technicians and manages the operations of the Recovery and Spa department, ensuring that all members and guests receive five-star service when visiting.

COMPENSATION AND BENEFITS INCLUDE:

• Hourly rate of pay, based on relevant experience to the role.  Full-time hours.
• Full benefits package.
• PTO.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

RESPONSIBILITIES INCLUDE:

• Operate the Recovery and Spa department efficiently, effectively and with five-star service. 
  • Warmly welcome all members and guests when they arrive and offer a fond farewell when they depart.
  • Answer incoming calls and emails promptly, provide accurate information and handle requests as appropriate.
  •  Sell spa merchandise, assist customers in the shop, and employ suggestive selling.
  •  Inform and prepare your team for each day’s calendar of appointments/events/parties, etc.
• Work at the Recovery and Spa reception desk, multi-tasking reception duties and Supervisor duties.
• Schedule Technicians based upon demand and occupancy trends – maximize Technicians’ service time and minimize down time.
• Ensure all service protocols are trained and followed.
• Maintain department facilities, equipment and amenities in five-star condition at all times.
• Creatively drive revenues; attract new clients and retain/sell more to existing clients.
• Work with National Recovery and Spa Director, GM and Home Office marketing team to promote spa services, gift cards, events and special holidays like Valentine’s, Mother’s Day and Christmas.
• Ensure accurate POS transactions for all purchases and session/package redemptions.
• Carefully manage all expenses, from labor to COGS to back bar/other supplies, to achieve targeted net profit.
• Manage the spa retail purchasing and inventory process, per SOPs.
• Regularly audit the spa pages on the Villa Sport web site to ensure accuracy.
• Handle all client requests or customer service recovery opportunities in a timely and professional manner.

QUALIFICATIONS:

• Five-star customer service and problem-solving skills.
• Excellent communication and selling skills.
• Proficient computer skills; able to learn new software and systems efficiently.
• Experience working for or managing a day spa.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Servant leadership mindset.
• Outgoing, friendly personality with ability to work with and serve all kinds of people.
• Responsible and accountable; self-motivated.
• High energy with a positive outlook.
• Goal-oriented and resourceful.
• College degree, progress toward a college degree, or equivalent skills gained through experience.
• First Aid/CPR certificate required within 90 days of hire date.

For more information about Villa Sport, please visit our website at www.villasport.com.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs.  The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.

Qualifications