Non Clinical Supervisor - Cancer Center

Bargaining Unit: Non Represented - Supervisor

Rate of Pay: $68,266 DOE Annually

Summary
The Non-Clinical Supervisor is responsible for all aspects of day-to-day support service operations including registration, scheduling, financial navigation, PBX, fax file and referrals.

Essential Duties and Responsibilities

• Leads all aspects of daily clinic operations for the assigned clinic, ensuring the delivery of the highest levels of clinical quality and customer service to clinic patients in the most cost-effective manner.
• Communicates throughout the day with physicians and staff to ensure optimal coordination in the delivery of medical services in the assigned clinic.
• Interviews, assists with training and supervises all front and back-office staff working in the Cancer Center.
• Assists Manager with the Just Culture process and employee termination as needed.
• Ensures adequate daily clinic staffing based on physician schedules.
• Conducts probationary and annual performance reviews of all staff in assigned clinic in conjunction with Manager.
• Performs timekeeping process for assigned clinic.
• Reviews daily physician schedules for appropriate visit lengths and types and works with front office staff to increase patient access.
• Implements operational changes in assigned clinic as directed by Manager in coordination with Executive Director.
• Serves as the representative on committees, task forces, or project teams as directed by the Manager or Director and completes or coordinates tasks delegated as a  result of such representation.
• Ensures HIPAA compliance.
• Ensures regulatory compliance and survey readiness for assigned clinic.
• Coordinates with the Manager to ensure accurate and complete charge capture, compliance and optimal revenue cycle management for the Cancer Center.
• Assists Manager with coordinating the operational aspects of all provider additions and departures, relocations, or other transitions within the assigned clinic.
• Resolves customer complaints or forwards them to the Manager as appropriate
• Serves as the site specialist for all computer software used to manage department operations.
• Educates staff on optimal use of the software and troubleshoots issues, coordinating with IT staff as needed.
• Monitors clinic staffing and expenditures for budgetary compliance and provides justification to the Manager and Director regarding necessary staff overtime or unbudgeted expenditures.
• Monitors and manages work queues allocated to clinic.
• Ensures accurate completion of medical record requests.
• Participates in quarterly operations review of practice when initiated by leadership.
• Cross trained to all roles in the support services team and is able to perform front and back- office duties as needed.
• Participates in department quality improvement program.
• Monitors and maintains all department records and documentation.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
Carries out supervisory responsibility in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.

Minimum Education/Experience
Certificate of completion from college or vocational school or 1-2 years relevant experience

Required Licenses/Certifications
BLS: Employee will be enrolled in the Resuscitation Quality Improvement (RQI) Basic Life Support (BLS) Entry or Prep Curriculum (depending on their previous BLS certification).

• Within 3 months of hire into job

Other Experience/Qualifications

Required:

• A willingness to be trained on-the-job in duties not previously learned is essential.
• Knowledge of medical terminology required, as well as familiarity with medical documents and medical chart components.
• Strong Customer service skill

Preferred:

• Bi-lingual Spanish.
• Prefer experience with registration, authorization, claims and denial resolution
• 1-2 years leadership experience working in Rural Oncology Support Services team with focus on day- to- day operations or equivalent setting

Salary : $68,266