What are the responsibilities and job description for the Customer Service Representative position at TalentoHC?
Our client is a premiere insurance brokerage firm based in Woodland Hills. We are looking for an experienced insurance customer service representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.
To ensure success as an insurance customer service representative, you have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, the insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.
This position is full-time, onsite 5 days per week in Woodland Hills, CA.
Responsibilities :
- Answering calls and responding to customer complaints, while learning and understanding company insurance products.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
Qualifications :
About Talento Human Capital (TalentoHC) :
TalentoHC is a leading talent acquisition, executive search, and human capital consulting partner, dedicated to helping our clients build their best teams yet. Our success is driven by our unwavering commitment to fostering an inclusive and diverse workforce, embracing individuals from various backgrounds, perspectives, and skills. Talento Human Capital is an equal opportunity employer.
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