What are the responsibilities and job description for the Customer Service Professional V position at Tampa Electric Company?
POWER UP A CAREER WITH US
Our people are our greatest investments.
Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.
We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.
Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do.
Title: Customer Service Professional V
Company: Tampa Electric Company
State and City: Florida - Ybor City
Company: Tampa Electric Company
State and City: Florida - Ybor City
TECO Energy has electrifying opportunities for Customer Service Professionals!
Don’t miss this chance for an exciting career with powerful benefits!
Our Customer Service Professionals (CSPs) earn $20.74 per hour. Pay will increase after completing the 8-week training. Bilingual (English/Spanish) CSPs earn an additional $1 per hour differential after completing training.
That’s just the start of how we can light your way to a fantastic career.
What you’ll do (Responsibilities):
- Make a positive impact on customers’ lives.
- Support the company’s success.
- Build a stable career.
- Address customer inquiries about services and outages via phone, email, and social media.
- Work independently and as part of a team.
- Learn new skills in an 8-week paid training program.
What you’ll need (Position Requirements):
- A valid high school diploma or equivalent,
- Two years of experience in a customer facing related environment (e.g., Student Council, Student Clubs, Religious or Group Organizations, Team Sports Captain, or prior employment experience),
- Excellent phone, email & written communications skills,
- Basic working knowledge of computer skills including Microsoft Office (Word, Excel, PPT, etc.),
- A passion for customer service with empathetic nature and problem-solving inquisitiveness.
What we look for (How to Stand Out):
- Self-Motivated Go-Getters: You thrive in a team of like-minded individuals who share your get-stuff-done mentality.
- People and Change Enthusiasts: You love making a positive impact and consistently show it through your actions and results.
- Dynamic Environment Lovers: You enjoy a fast-paced, supportive, and stimulating workplace.
- Challenge Seekers: The opportunity to improve yourself, your team, and the company excites you!
Perks and Benefits (Why TECO?):
Medical, Dental, Vision Plans
- A company-funded Health Savings Account,
Financial benefits including 401(K) with matching company contributions, plus a Pension and stock purchase plans,
Other Benefits:
- PTO and Company Holidays, including a floating holiday, Life Insurance, Short-term and Long-term disability insurance, Parental Leave, Adoption Assistance, Tuition Reimbursement, EAP, Wellness Programs, On-site gym,
- Mandatory in person training with possibility for a hybrid work schedule after training is completed,
- Opportunities for growth and development within TECO,
- Earn $20.74/hr. Pay will increase after completing 8-week training.
- Bilingual (English/Spanish) CSP’s earn an additional $1.00 per hour differential upon completion of training/nesting! (While taking calls.) Se desea la habilidad de comunicarse excelentemente en escrito y verbal en Inglés y Español. (You will be testing in Spanish)
Learn & Earn (We train you to be successful):
- Training hours are 8:00 am – 5:00 pm, Monday through Friday at our Ybor location,
- You must be present every day and complete the entire training class along with meeting the performance and attendance standards defined during class orientation. Tests to ensure your progress will be administered throughout training,
- After you successfully complete your training, you will be moved to your work schedule,
- Your schedule is determined by business needs and seniority,
- Call Center Business Hours are from 7:30am to 630pm.
What does the selection process look like: (What’s Next?):
- After you have applied, you will be invited to complete TECO Customer Service Web Assessment.
- We will provide you with detailed instructions via email.
- The assessment will be sent on Jan 6, 2025, and you will have 5 days to complete it.
- Once you have completed the assessment, our hiring team will review the results and contact you if we decide to move forward in the interview process.
Apply now
For an electrifying career in a fast-paced, rewarding environment.
TECO offers a competitive Benefits package!!
Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!
STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment.
TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.
TECO Energy is proud to be an Equal Opportunity Employer.
TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.
In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.
Pay Transparency Non-Discrimination Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ADA policy
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.
Application accommodations
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.
Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.
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