Coffee Shop Manager

Teaspoon Chino

Job Title: Store Manager

Company: Teaspoon Chino

Location: Chino Hills, CA

Salary: $50,000 to $60,000 Yearly Incentives

Employment Type: Full-Time

Job Description:

The store manager is responsible for the day-to-day operations and the store's overall success. Key responsibilities include ensuring excellent customer service, developing and leading a strong team of baristas, and creating a culture of operational excellence.

Responsibilities:

• Operations:

  • Open and close the shop

  • Oversee daily operations including drink preparation and customer service

  • Clean and maintain shop

  • Ensure compliance with health and safety regulations

  • Have clear and prompt communications with ownership

• Leadership:

  • Hire, train, and schedule Baristas

  • Coach and develop current staff by motivating and incentivizing staff

  • Address any performance or disciplinary issues

• Customer Service:

  • Ensure customers have an unforgettable and positive experience

  • Handle customer complaints or concerns professionally

  • Foster an atmosphere that will build customer loyalty and encourage repeat business

• Sales & Inventory:

  • Manage inventory levels and place orders as needed

  • Monitor sales and create sales strategies to increase revenue growth

  • Implement marketing and promotional initiatives

• Financial Management:

  • Track daily sales and expenses

  • Prepare cash deposits and manage petty cash

  • Identify opportunities to decrease unnecessary costs

Skills & Qualifications:

• Experience:

  • 2 years of management experience in a food service or retail setting.

  • Experience in the boba tea industry is a plus.

• Skills:

  • Able to lead large teams

  • Strong leadership and communication skills.

  • Excellent customer service skills.

  • Ability to multitask and work in a fast-paced environment.

  • Ability to effectively problem-solve using sound judgment.

  • Basic financial and inventory management skills.

  • Knowledge of food safety and sanitation practices

  • ServSafe certification (or ability to obtain within 30 days of hire)

• Other:

  • Food handler's certification (or willingness to obtain one).

  • Flexible schedule, including weekends and holidays.

We will offer:

• Competitive wages

• Bonus incentives (Set after the opening of the store)

• Benefits (Health insurance, paid time off)

• Employee discounts