What are the responsibilities and job description for the Call Center Agent/Customer Service position at Tech Power International?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Agent/Customer Service to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Analyze customer needs and offer appropriate solutions.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to enhance service delivery and improve processes.
- Follow up on customer issues to ensure resolution and satisfaction.
Qualifications
- High School Diploma or the equivalent.
- Ability to analyze information and provide clear solutions.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Willingness to learn and to take on new challenges.
Join our team as a Call Center Agent/Customer Service and contribute to delivering outstanding service that makes a difference in our customers' lives!
Job Types: Full-time, Part-time
Pay: $22.21 - $25.88 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Work Location: Remote
Salary : $22 - $26