Help Desk Analyst

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and

accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or

on Glassdoor.

Help Desk Analyst

Contract: 10 Months (W-2)

Onsite: Monday - Friday

Local Candidate Only

Richmond, VA

Responsibilities:

• Assisting and providing technical support for LiveScan agencies statewide, to answer questions from IT suppliers about the LiveScan onboarding process
• Answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment
• Answer questions related to establishing network connectivity from agency LiveScans to LiveScan cloud hosts
• Create/maintain computer software/hardware inventories Prepare and coordinate the completion of MOUs, to generate help desk tickets and forward service requests to IT suppliers
• Monitor open tickets, and provide status updates to users.

Requirements:

• Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services
• Have expertise related to troubleshooting computer software/hardware problems
• Advanced customer relations skills
• Good verbal and written communication skills
• Ability to control and manage several projects simultaneously
• Working knowledge of MS Word, MS Excel, and MS outlook
• Strong analytical and decision-making skills.

Required Skills:

• Help Desk support services - Required 5 Years
• Expertise related to troubleshooting computer software/hardware problems - Required 5 Years
• Advanced customer relations skills - Required 5 Years Good verbal and written communication skills - Required 5 Years
• Ability to control and manage several projects simultaneously - Required 5 Years
• Working knowledge of MS Word, MS Excel, and MS outlook - Required 5 Years
• Strong analytical and decision-making skills - Required 5 Years

TECHEAD's mission is to make our on-site associates successful by placing them in the

right environment so they can grow and prosper. How we treat and respond to our

clients and employees is a reflection of who we are and makes us stand out from the

rest. Keeping our business focused on building and maintaining relationships with our

employees and clients is the key to our success. We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, gender, sexual

orientation, gender identity or expression, national origin, age, disability, genetic

information, marital status, amnesty, or status as a covered veteran in accordance with

applicable federal, state and local laws governing non-discrimination in employment in

every location in which the company has facilities. This policy applies to all terms and

conditions of employment, including, but not limited to, hiring, placement, promotion,

termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit www.techead.com.

No second parties will be accepted.