Shop Repair Technician

General Summary

The Repair Technician applies knowledge of computer, networking, electronics and mechanical principles in determining equipment faults and restoring equipment to operation. The Repair Technician will serve as a liaison between Operations, Design Engineering, and Field Services to influence the Manufacturability and Serviceability of products. Primary duties include closure of Report Service Orders and Digital Service

Orders. This entails logging into instrumentation remotely, assessing instrument reports, providing feedback to the customer, and completing the Service Order in a CRM system. Secondary duties include performing setup, diagnosis, repair, and testing of complex electro-mechanical instrumentation in a shop environment. Other activities will include providing telephone technical support to field personnel and customers. Occasional travel to customer sites may be required for the purpose of maintaining equipment and ensuring customer satisfaction.

Essential Duties and Responsibilities

•  Provide remote assistance to customers using remote connectivity services.
•  Inspect equipment returned for service and ensure proper registration in tracking systems.
•  Perform technical tasks based on written or verbal instructions. Utilize technical assets.
•  Perform fault diagnosis and prepare cost estimates.
•  Perform advanced troubleshooting, repair, calibration, testing or modification of hardware, fixtures, and software. Orders parts as required to complete repairs.
•  Perform quality checks and setup to prepare new and repaired instruments for delivery to customers.
•  Provide technical solutions to engineering.
•  Provide phone support to customers, both internal and external, and recommend action to be taken – order parts, service visit, etc.
•  Make suggested changes to inventory levels to management when discrepancies are noted.
•  Ensure a high level of customer satisfaction by monitoring assigned repair activities and maintaining an
• appropriate level of communication with supervisor and customers.
•  Comply with safety standards, company policies, and business objectives.
•  Ability to read and understand Hazard Communication Safety Data Sheets (SDS), ability to understand proper applications of chemicals and general cleaning supplies, ability to frequently handle and properly dispose of these products.
•  Responsible for a clean and organized workspace.
•  Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
•  Keep abreast of product and policy information through frequent review of company intranet and website portal.
•  Perform other duties as directed by supervisor.

Documentation

•  Provide accurate recording of time changes, test data. Parts usage, etc. in CRM program.
•  Generate reports from activity results and communicate results or take immediate corrective action.

Education and Experience

A two-year technical degree with major coursework in electronics or military training in a related field is required. Prior experience in field service or as an electronics bench technician is desired.

Knowledge, Skills and Abilities

•  Problem solving – gather and analyze information necessary to identify and resolve technical problems in a timely manner. Comprehensive knowledge of general electronics theory and skills to troubleshoot and repair electrical and mechanical components.
•  Interpersonal Skills - maintain company and customer confidentiality, exhibit sense of urgency and commitment to resolving customer issues. Provide solutions while maintaining a good working relationship with internal and external customers.
•  Verbal communication – speak clearly and articulate information to multiple levels within the organization; demonstrate teamwork skills.
•  Written Communication – submit reports with proper spelling and grammar; ability to read and comprehend technical documentation and present numerical data effectively.
•  Planning/organizing - prioritize multiple duties, plan work activities efficiently.
•  Quality - demonstrate accuracy and thoroughness; review own work to ensure quality.
•  Adaptability - adapt to changes in the work environment; manage competing demands and successfully deal with frequent change, delays or unexpected events.
•  Dependability - consistently complete work on time, follow instructions, respond to management direction and solicit feedback to improve performance.
•  Safety and security - actively promote and personally comply with safety and security procedures; use equipment and materials properly.

Success in this position will depend on the employee’s ability to take initiative, maintain a positive attitude, be self-motivated, and work effectively on projects with minimal direct supervision. Creativity and willingness to gain an advanced understanding of company products and industry applications are desired attributes.

Physical Requirements and Working Conditions

•  Operation of test equipment and computer systems
•  Stamina to remain focused on tasks at hand until completed
•  Attention to detail despite interruptions
•  Strength to lift and transport analytical instrumentation weighing up to 70 pounds
•  Ability to travel by ground and air to customer sites 10% expected annually

Personal Protective Equipment

As required by company safety policies.

Job Type: Full-time

Pay: $24.00 - $26.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $24 - $27