Dental Office Manager

At Piedmont Dental Specialists, we are committed to providing exceptional dental care to our young patients. With multiple locations dedicated to creating positive, fun, and educational dental experiences, we pride ourselves on a warm, welcoming environment that fosters healthy smiles and lifelong dental habits.

Position Overview:

We are seeking a dynamic On-Site Office Managers to join our growing team for our following locations: South Gaston Pediatric Dentistry , and Belmont Pediatric Dentistry. As an integral part of our practice leadership, you will oversee the daily operations of one of our pediatric dental offices, ensuring smooth and efficient functioning while maintaining the highest standards of patient care.

Key Responsibilities:

• Manage day-to-day operations of the dental office, ensuring efficiency and effectiveness in all aspects of the practice.

• Supervise, mentor, and support office staff, including receptionists, dental assistants, and hygienists.

• Collaborate with department managers to ensure cohesive and productive workflows.

• Maintain knowledge of dental procedures, terminology, and best practices to assist staff and patients effectively.

• Handle patient inquiries, concerns, and complaints professionally, ensuring a high level of customer satisfaction.

• Monitor office supplies, equipment, and inventory, ensuring timely orders and maintenance.

• Manage scheduling, billing, and financial reporting, ensuring accurate and timely processing.

• Ensure compliance with all healthcare regulations, safety standards, and company policies.

• Foster a positive, collaborative, and professional office culture that aligns with our mission and values.

Required Skills:

• Leadership and Team Management: Strong leadership skills to manage, motivate, and develop a diverse team across multiple locations. Ability to foster a positive and productive work environment.

• Communication: Excellent verbal and written communication skills to effectively interact with staff, patients, and stakeholders. Ability to convey information clearly and concisely.

• Organizational Skills: Highly organized with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Strong attention to detail.

• Problem-Solving: Strong problem-solving skills with the ability to analyze situations, identify issues, and implement effective solutions. Ability to make informed decisions quickly.

• Dental Knowledge: In-depth knowledge of dental procedures, terminology, and industry standards. Ability to support staff and address patient needs effectively.

• Financial Management: Proficient in managing budgets, financial reporting, and billing processes. Ability to oversee financial operations across multiple locations.

• Technology Proficiency: Proficient in dental practice management software and Microsoft Office Suite. Ability to adapt to new technologies and systems as needed.

• Customer Service: Strong commitment to providing exceptional patient care and fostering a positive patient experience. Ability to handle complex patient inquiries and concerns effectively.

• Compliance and Safety: Knowledge of healthcare regulations, safety standards, and company policies. Ability to ensure compliance across all locations.

• Strategic Thinking: Ability to develop and implement strategies to improve operational efficiency, patient care, and overall practice performance. Ability to align operations with the mission and values of the practice.

Qualifications:

• Bachelor's degree in business administration, healthcare management, or a related field (preferred).

• Minimum of 3 years of experience in office management, preferably in a dental or healthcare setting. (preferred)

• Strong leadership skills with the ability to manage, motivate, and develop a diverse team.

• Excellent communication, interpersonal, and organizational skills.

• Proficient in dental practice management software and Microsoft Office Suite.

• In-depth knowledge of dental procedures, terminology, and industry standards.

• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

• Detail-oriented with strong problem-solving skills and the ability to make informed decisions.

• Commitment to providing exceptional patient care and fostering a positive patient experience.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Have you previously worked for this company?

Experience:

• Management: 3 years (Required)

Work Location: In person

Salary : $60,000 - $65,000