Required Skills

• BS in Science, Computer/Information Technology, Bioinformatics or Engineering.
• Six plus years of progressively advancing experience in:
• Pharmaceutical operations or software development in pharmaceutical environment.
• Process automation of laboratory systems, information systems.
• Ability to work in a fast-paced environment, manage multiple activities and constantly change of priorities.
• Ensures timely and accurate completion of assigned tasks and escalations
• Working knowledge of Remedy and ServiceNow.
• Strong working understanding of software configurations
• Strong Hardware troubleshooting skills
• Strong network configuration skills to include active directory knowledge
• Experience writing / understanding Batch files, dealing with vendors, and other support functions to promote client needs.
• Document and organize the migration/update of software applications, computer hardware, and peripheral equipment on the LAN, coordinating campaigns with internal resources or third parties when necessary.
• Strong knowledge of HW and SW lifecycle.
• Mastery of core computer software/systems (Word, Excel, PowerPoint, Visio, Sharepoint, etc.).
• Lead inventory management programs
• Must be well organized, able to work independently.
• Be able to lead presentation and attend meeting for the team
• Able to clearly document troubleshooting steps and root cause.
• Performs other related duties as assigned.
• Qualified candidates must be able to effectively communicate with all levels of the organization.