What are the responsibilities and job description for the Field Support Technician position at TekisHub Consulting Services?
Overview
We are seeking a Field Technician to join our team. The ideal candidate will have experience in computer networking, network installation, and low voltage systems. This position involves working on-site to install, troubleshoot, and maintain various telecommunication systems.
Duties
- Strong hands on experience needed on end user support for Windows PC and Mac related issues
- Ability to assign and work on incident tickets through Service Now.
- Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
- Ability to support new user onboarding and preparing necessary IT equipment's.
- Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
- Ability to follow technical guides for imaging and configuring new pcs.
- Ability to work through Resolving end users issues related to hardware and software.
- Well versed in note taking and gathering information on issues for ticket in Service Now.
- Proactive mindset and eagerness to learn with enthusiasm for helping others.
- Willing to get additional training from team members or attend available trainings.
- Ability to fix issues and support all flavors of client operating systems including windows and Mac
- Ability to support iOS and other handheld devices.
- Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
Job Type: Contract
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Field service: 1 year (Required)
Work Location: On the road
Salary : $21 - $23
