Deskside Support Technician

Job Title: Deskside Engineer

Location: Aliso Viego, CA (Onsite)

Duration: 12 Months

Job Description:

Deskside Services

• We are looking for a professional and highly motivated Depot Services Technician to join our team. The Depot Services Technician will be essential to the smooth operation of our depot facilities.
• This position include maintaining inventories, assisting in the coordination of depot activities, performing maintenance, repairs, and inspections on managed IT equipment.

Responsibilities:

Key Responsibilities:

Equipment Maintenance:

• Perform routine maintenance and coordinate repairs on IT equipment to ensure their optimal performance.
• Conduct thorough inspections to identify and address issues promptly.
• Keep detailed maintenance records and logs.

Inventory Management:

• Maintain accurate inventory records of parts, tools, and equipment.
• Monitor stock levels and reorder supplies as necessary.
• Conduct regular audits to ensure inventory accuracy.

Depot Operations Support:

• Assist in the coordination of depot activities, including equipment dispatch and returns.
• Collaborate with team members to ensure a smooth workflow.
• Follow safety protocols and maintain a clean and organized work environment.

Quality Assurance:

• Perform quality checks and inspections before equipment is dispatched.

Customer Service:

• Interact with customers and provide assistance as needed, ensuring a positive customer experience.
• Address customer inquiries and concerns in a professional manner.

Reporting:

• Prepare and submit reports on equipment maintenance and inventory levels.
• Notify management of any significant issues or equipment failures.

Qualifications, Experience and Certifications we seek in you!

• Proven experience in equipment maintenance, preferably in a depot or similar setting (Preferred)"
• IT aptitude and troubleshooting skills.
• Windows Machine Imaging
• Basic computer skills for maintaining records and reports.
• Excellent organizational and time-management abilities.
• Strong attention to detail and a commitment to safety.
• Good communication and interpersonal skills.