What are the responsibilities and job description for the IT Support Technician position at TEKsystems c/o Allegis Group?
Job Details
Description
Break/fix support (ServiceNow Incidents)
o OS issues
o Application issues
Reinstallation
May require working directly with app support teams if reinstallation doesn't fix issues
o Teach/train customers
o Replace broken hardware with redeploy or new hardware depending on what is budgeted
Move, Adds, Changes (ServiceNow REQ and projects)
o Move existing equipment
May require making data jacks live and configuring VLANs
o Install new equipment for growth purposes
May require making data jacks live and configuring VLANs
o Remove old equipment that is no longer needed
May require terminating data jack connections
o Install newly requested software
o Remove software that is no longer needed
Skills
Desktop, Windows 10, Active directory, Support, Troubleshooting, Customer service, Technical support, Windows, Hardware, ServiceNow, ITIL
Top Skills Details
Desktop, Windows 10,Active directory, Support, Troubleshooting, Customer service, Technical support, Windows, Hardware
Additional Skills & Qualifications
Qualities that would make someone successful:
Friendly
Can prioritize work effectively
Excellent written and verbal communication
o Both with customers and those in the department (Co-workers and leadership)
Customer Service driven
Self-starter
Can work independently with little supervision
Quick learner
Reliable
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $18.00 - $22.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Ulm,MN.
Application Deadline
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Break/fix support (ServiceNow Incidents)
o OS issues
o Application issues
Reinstallation
May require working directly with app support teams if reinstallation doesn't fix issues
o Teach/train customers
o Replace broken hardware with redeploy or new hardware depending on what is budgeted
Move, Adds, Changes (ServiceNow REQ and projects)
o Move existing equipment
May require making data jacks live and configuring VLANs
o Install new equipment for growth purposes
May require making data jacks live and configuring VLANs
o Remove old equipment that is no longer needed
May require terminating data jack connections
o Install newly requested software
o Remove software that is no longer needed
Skills
Desktop, Windows 10, Active directory, Support, Troubleshooting, Customer service, Technical support, Windows, Hardware, ServiceNow, ITIL
Top Skills Details
Desktop, Windows 10,Active directory, Support, Troubleshooting, Customer service, Technical support, Windows, Hardware
Additional Skills & Qualifications
Qualities that would make someone successful:
Friendly
Can prioritize work effectively
Excellent written and verbal communication
o Both with customers and those in the department (Co-workers and leadership)
Customer Service driven
Self-starter
Can work independently with little supervision
Quick learner
Reliable
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $18.00 - $22.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Ulm,MN.
Application Deadline
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $18 - $22
