PC Support Technician

Description
Role Responsibilities:
Provide intermediate to advanced desk side technical support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, RF devices, operating systems, software, business applications, etc.)
Manage the client equipment lifecycle (build, deliver, upgrade, retire).
Ensure that service requests and incidents are delivered per SLA and OLA expectations.
Execute the IT Cyber Security plan through support of client and server patching, rights management, and event response and remediation.
Deploy and manage printing and scanning solutions.
Maintain site assets through accurate asset management and order stock as needed.
Document and follow processes to provide a consistent end-user experience.
Work closely with system architects, information security, and other project teams in designing and deployment of secure solutions.
Execute Incident, Change, and Root cause ITIL processes.
Ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
Support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
Execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in the user productivity devices.
Act as the primary partner with network and server teams as the on-site smart hands.
Skills
Windows 10, Troubleshooting, ios, mac
Top Skills Details
Windows 10,Troubleshooting,ios,mac
Additional Skills & Qualifications
Minimum Qualifications:
3 years of experience providing IT support for technologies and processes.
Bachelors degree or equivalent experience.
Preferred Qualifications:
5 years of experience providing IT support for warehouse and/or manufacturing technologies and processes
A strong dedication to quality customer service, and a working knowledge of service delivery procedures.
Experience with Microsoft Windows 10, 11, and the Office365 suite.
Working knowledge of Microsoft Active Directory, Exchange, SCCM and InTune.
Working knowledge of networking, including TCP/IP, firewall configuration, LAN & WAN technologies, and remote access technologies including VPN clients
Excels when working independently and collaboratively within a warehouse and/or manufacturing environment.
Strong verbal and written English and region-specific language skills.
Strong understanding of Access databases.
CompTIA A & CompTIA Net certification preferred.
Previous ServiceNow experience a plus.
Ability to handle many tasks simultaneously.
Working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
Working knowledge of Oracle R12 application systems processes and support preferred.
Excellent follow through and attention to detail.
Strong problem-solving skills and decision-making ability.
Good task management and organizational skills.
General knowledge of business telephone system functionalities.
Ability to lift and carry items weighing up to 50 lbs.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $20.00 - $30.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

' Medical, dental & vision
' Critical Illness, Accident, and Hospital
' 401(k) Retirement Plan ' Pre-tax and Roth post-tax contributions available
' Life Insurance (Voluntary Life & AD&D for the employee and dependents)
' Short and long-term disability
' Health Spending Account (HSA)
' Transportation benefits
' Employee Assistance Program
' Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Baldwin,WI.
Application Deadline
This position will be accepting applications until Jan 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.