Head Teller

1. Assist Branch Manager with work schedules for full-time and part-time employees in the teller area to ensure proper service to the membership.

2. Assist Branch Manager with supervision the activities of the teller operations area by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to members, etc.

3. Assist Branch manager to ensure that tellers are trained and cross-trained in all phases of their jobs to ensure quality service to membership.

4. Assist Branch manager in giving overrides to branch tellers. Including but not limited to rep payee, excessive cash, etc.

5. Maintain an adequate supply of Merchandise items for branch.

6. Oversees proper availability and balancing of Merchandise items (money orders and traveler’s checks, stamps and all discount tickets).

7. Audits all cash in branch monthly. Including but not limited to cash drawers, vaults, dispensers, etc.

8. Serve as vault teller for the credit union, which includes ordering the cash from the Federal Reserve, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash.

9. Approve member exceptions and authorize service refunds to members when deemed necessary and within established levels of authority.

10. Assist in the investigation of teller losses and institute corrective flow of work.

11. Within established levels of authority, processes member’s financial transactions, resolves problems, and answers questions regarding all of Telco Community Credit Union’s products and services.

12. Receives, inspects, and verifies cash and negotiable instruments for deposit.

13. Provides members with and assist members in completing forms necessary to transact business at TCCU including STOP Payments, Debit and Credit Card transactions.

14. Provide members with proper receipts for payments, etc.

15. Open new accounts including conducting basic new account functions; explains various account and ownership options, providing the necessary counselling to meet members’ needs, and obtains the required information and documentation. Prepares all documents and paperwork; assists members with completing forms.

16. Interviews and interacts with consumer loan applicants and insures that accurate, complete information and documentation is received from and provided to applicants prior to forwarding the application to a loan officer.

17. Responsible for receiving and making wire transfers. Receives, verifies, processes, and distributes incoming transfers within established procedures.

18. Respond to member’s requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.

19. Receive information pertaining to member’s accounts and make necessary changes in computer system.

20. Cross-sells appropriate products and services to benefit the member with knowledge of TCCU’s promotional offers, relationship status and participating in TCCUs incentive program.

21. Cash audit on all cash in branch monthly.

22. Follows all cash, dual control, and daily work documentation procedures, to include balancing all work and cash drawer daily following guidelines in computer data system and use of calculator tape as dual control.

23. Ensure that the teller station is properly stocked with forms, supplies, etc.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 3 years (Required)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Hendersonville, NC 28792 (Required)

Ability to Relocate:

• Hendersonville, NC 28792: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18