What are the responsibilities and job description for the Field Service Technician position at Teleworld Solutions?
TeleWorld Solutions is seeking a Field Technician for our team! We are seeking a skilled and dedicated Field Technician to join our team and support Ciena's cutting-edge telecommunications solutions. This role involves deploying, maintaining, and troubleshooting advanced networking and optical systems, ensuring seamless operations and exceptional service delivery for our clients. The ideal candidate will have strong technical expertise in Ciena products, an aptitude for problem-solving, and a customer-focused mindset.
TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies turnkey design, optimization, network dimensioning and deployment services.
With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the worlds leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.
Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".
Responsibilities
Installation and Configuration
Install and configure Ciena networking equipment, including routers, switches, and optical devices like the Ciena 6500 Packet-Optical Platform.
Ensure proper installation of fiber optics, cabling, and hardware components to meet design and performance specifications.
Perform software and firmware upgrades on Ciena products.
Testing and Troubleshooting
Conduct equipment testing using tools such as OTDRs, spectrum analyzers, and light meters to verify performance and resolve issues.
Perform Bit Error Rate Testing (BERT) and latency checks for new and existing network deployments.
Diagnose and resolve issues related to physical layer connectivity, signal integrity, and optical performance.
Maintenance and Optimization
Perform preventative and corrective maintenance on Ciena systems to ensure reliability and performance.
Monitor system performance, analyze KPIs, and implement optimization strategies to enhance network efficiency.
Collaborate with customers and internal teams to address escalations and service-impacting issues.
Documentation and Reporting
Maintain detailed records of installations, configurations, and troubleshooting activities.
Create reports on testing results, equipment performance, and project statuses.
Provide feedback to engineering teams for continuous improvement of products and processes.
Customer Interaction
Serve as the primary on-site technical contact for customers, ensuring satisfaction and clear communication.
Provide training and technical guidance to customers on Ciena products and tools.
Compliance and Safety
Adhere to industry safety standards and best practices, including FCC and OSHA guidelines.
Ensure all installations meet regulatory compliance requirements.
Qualifications
Education and Experience :
Bachelors degree or technical diploma in Telecommunications, Electrical Engineering, or a related field (preferred).
3 years of experience in a similar field technician role, ideally with exposure to Ciena equipment.
Technical Skills :
Hands on experience with Ciena 5164 Transport Router
Proficiency with Ciena systems, including the 6500 Packet-Optical Platform and WaveLogic technology.
Familiarity with optical transport technologies (DWDM, ROADM, SONET) and Layer 2 / 3 networking protocols.
Hands-on experience with RF and optical testing tools such as OTDR, spectrum analyzers, and light meters.
Hands on experience with fiber splicing, fiber testing, cabling, cable management, connector testing, new racks and power connections.
Hands on experience with Ethernet Testing, OTDR Testing, and Programming the Routers.
Basic scripting knowledge (Python, Bash) is a plus.
Soft Skills :
Strong problem-solving and analytical skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Certifications :
Relevant certifications such as Ciena Certified, CFOT (Certified Fiber Optic Technician) or CCNA (Cisco Certified Network Associate) are preferred.
Join Our Veteran-Friendly Team :
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
