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Patient Service Representative
Apply
$48k-61k (estimate)
Full Time 6 Days Ago
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Tennessee Orthopaedic Alliance is Hiring a Patient Service Representative Near Clarksville, TN

Patient Service Representative

Clinic Operations Job Type Full-time Description The Patient Service Representative is the friendly and helpful face of TOA generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA

* Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible

* Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team

* Verify patient demographic information upon arrival

* Update and change insurance information as appropriate

* Scan insurance cards and drivers licenses

* Enter referrals into the computer and link it to the appropriate case

* Collect copayments, coinsurances, deductibles, and balances

* Prep daily clinics for upcoming appointments and print related documents

* Create a record of the appointment, or an encounter and print

* Ensure that all documentation is entered accurately and swiftly

* Schedule follow-up appointments as necessary

Requirements Here are some of the qualifications our successful candidates possess

* **Focused on Patient Satisfaction:** Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive memorable patient experiences; Manages difficult or emotional customer situations with poise and professionalism.

* **Teamwork:** Balances team and individual responsibilities; Exhibits objectivity and openness to the views of others; Gives and welcomes feedback; Contributes to building a positive team spirit, putting the success of team above own interests; Builds morale and supports everyone's efforts to succeed; Regularly assists others; Asks for help when needed. Written Communication: Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.

* **Exceptional Communication:** Speaks clearly and professionally in all situations; Actively listens and gets clarification when necessary; Responds appropriately to questions. Adept in reading and interpreting written information; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet audience needs.

* **Problem Solving:** Identifies and resolves problems in a timely manner; Skillfully gathers and analyzes information; Develops alternative solutions when appropriate; Uses reason even when dealing with emotional situations.

* **Productivity:** Meets or exceeds organizational productivity standards either qualitative or quantitative; Completes work in a timely manner; Strives to increase productivity; Works quickly and precisely; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

* **Technology:** Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.

* **Attendance/Punctuality**: Consistently arrives to work, meetings and appointments ready and on time; Ensures work responsibilities are covered when absent.

* **Experience:** Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required

* **Education:** High School Diploma required; Bachelors Degree preferred

WORK ENVIRONMENT:

* The TOA team focuses on fostering an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement. Patient Service Representatives may be assigned to work in one of TOAs clinics at the front desk and may be required to participate as a Greeter sitting or standing at the front of the clinic to direct patients to their destination. The clinic experiences high patient volume and as a result has associated stressors that come along with a fast-paced environment. The noise level in the work environment is moderate to loud with other staff members checking in patients and answering questions in close proximity to each other.

*TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers*

Job Summary

JOB TYPE

Full Time

SALARY

$48k-61k (estimate)

POST DATE

03/22/2024

EXPIRATION DATE

04/10/2024

WEBSITE

toa.com

HEADQUARTERS

FRANKLIN, TN

SIZE

200 - 500

FOUNDED

1924

CEO

TRACY ROBERTSON

REVENUE

$50M - $200M

INDUSTRY

Ambulatory Healthcare Services

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About Tennessee Orthopaedic Alliance

Tennessee Orthopaedic Alliance is the largest and most comprehensive orthopaedic surgery group in Middle Tennessee. Our sixty-six physicians include nationally and internationally renowned surgeons who provide specialized orthopaedic expertise and care. TOA offers our valued patients the convenience of 20 locations spread throughout Middle Tennessee.

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The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

01/31/2022: Chico, CA

May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

01/20/2022: Akron, OH

Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

02/08/2022: Florence, SC

Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

02/17/2022: Terre Haute, IN

A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

01/18/2022: Amarillo, TX

Patient confidentiality must remain a primary concern.

01/31/2022: Sioux City, IA

Know how to feel, express and receive gratitude.

02/15/2022: Akron, OH

Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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