Overview

Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital Bank was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies. For more information about joining our team, please visit us at www.texascapitalbank.com.

Brief Overview of Position

We are seeking a highly motivated, experienced, and professional Senior Network Analyst who will be responsible for the day-to-day operational support of our corporate network. The successful candidate will possess prior experience in various networking fields. They will have to be open and willing to take on various tasks and requests and manage them until completion. Additionally the individual will need to be open to learn and embrace new technologies with the goal of becoming the departmental Subject Matter Expert. This position participates in the 24/7/365 on-call rotation and the individual understands the rigors and challenges of working in an Enterprise IT department.

This position requires a strong understanding of network technologies. Analysts will be called upon to support and troubleshooting complex incidents and outages. 

Responsibilities

• Provide support to various networking products and technologies such as routing, switching, firewall management, load balancing, WAN optimization and security
• Provide firewall configuration, management, validation and support
• Identify single points of failure/risks to the business and provide a reasonable solution to remediate the risk
• Monitor and analyze network and related system performance and provide reports on a regular basis, identify hot spots
• Actively monitor and react to real-time network conditions to quickly identify and react to issues and outages
• Maintains and updates network infrastructure including but not limited to Client VPN access, load balancers, WAN Optimization, Wireless Controllers and Access Points, Solarwinds, and packet tracer/analyzer software
• Prepares and follows detailed documentation, standards and guidelines, for data, telephony, and wireless systems
• Takes corrective action to improve system performance; travels to off-site locations to perform related work, if required
• Provide assistance and knowledge transfer to various IT departments on data network and voice related functions

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

• Associates or Bachelor’s Degree or equivalent experience required
• CCNP certification preferred but not required
• 5 years’ experience working knowledge of Network Technologies required
• Experience in multi-datacenter, multi-site network topologies utilizing MPLS and point-to-point WAN technologies required
• Cisco route/switch experience required
• Ability to manage polices, object groups, VPN configurations and end user support required
• Strong knowledge of multi context firewall environments required
• Strong knowledge of common Cisco command line interface required
• Proficient with networking technologies such as GLBP, HSRP, QoS, OSPF, BGP, NAT, and access lists preferred
• Ability to make good judgments, decisions, negotiate and problem solve
• Ability to understand and clearly communicate technical information to non-IT personnel
• Maintain a high level of knowledge regarding the clients computing environment
• Must demonstrate strong sense of urgency regarding solving end-user issues
• Efficiently and effectively solve problems regarding system errors or usage issues
• Must be able to minimize downtime by rapidly diagnosing and resolving problems
• Be able to track and document information regarding troubleshooting techniques
• Maintain a high level of teamwork and communication
• Ability to perform after-hours work for scheduled maintenance and unscheduled issue resolution