Overview:

The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager.

Job Duties and Responsibilities:

Perform calculations of all departments day’s work; (gather, analyze, and evaluate data)

Complete daily reports – balanced to zero

Maintain records of routine accounting transactions; assist in preparation of financial and operational reports including trial balances, adjustments and closing entries; may assist in analysis and interpretation of accounting records for use by management

Follow all audit procedures as specified by brand

Act as night manager in absence of manager on duty; (ability to work unsupervised)

Perform all duties as described on the Guest Services Representative job description (copy provided)

Source: Hospitality Online