Front Desk Clerk

Job Summary
We are seeking a friendly and professional Front Desk Agent to join our team at a dynamic hotel environment. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently using hotel management software.
• Answer phone calls promptly and handle inquiries regarding reservations, services, and hotel amenities.
• Provide information about local attractions, dining options, and hotel services to enhance guest experience.
• Resolve guest complaints or issues with professionalism and courtesy.
• Maintain accurate records of guest information and transactions in the front desk system.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in managing reservations and coordinating with other departments as needed.

Qualifications

• Previous experience in front desk operations or customer service within the hospitality industry is preferred.
• Familiarity with phone systems and hotel management software is a plus.
• Multilingual abilities are highly desirable to cater to diverse guests.
• Strong interpersonal skills with a focus on guest services and hospitality management.
• Ability to work flexible hours, including weekends and holidays as required.
• Excellent problem-solving skills and attention to detail in managing guest requests.
• A passion for creating memorable experiences for guests in a resort or hotel setting.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Food provided
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• West Palm Beach, FL 33401 (Required)

Ability to Relocate:

• West Palm Beach, FL 33401: Relocate before starting work (Required)

Work Location: In person

Salary : $19