Description

Project and Document Control Associate builds, updates, and maintains materials used by CSAs, including the collections manuals, OpsNet testing, and memo announcements. PDC Associate also cooperates with other departments to help assist with UIP to FACS functionality, OpsNet team lists, training schedule, systems research, and client audit document requests. Working for the Senior Supervisor of PDC, they will be responsible for monitoring multiple projects and tasks to ensure timely completion. To ensure each project has the appropriate level of resources, time and support to ensure quality and efficiency standards are met. Additional responsibilities may include needs analysis, call review for multiple business lines and creating memo communications. The successful candidate will be computer savvy, organized and able to navigate multiple projects simultaneously successfully.

ESSENTIAL FUNCTIONS

Responsible for the following items:

• Develop and maintain software/systems to support builds and developments of our procedural manuals, OPSNET platform uses, scripting platform updates and other departmental resources maintained within the training.
• Assist in cross-office support for all business lines and directories for existing employee follow-up skill training models.
• Participate and/or manage projects such as memo updates and OPSNET Manual enhancements and other improvement initiatives as requested.
• Daily, Weekly, Monthly, Quarterly Reports.
• Gathering information and compiling into summary reports for leadership.
• Creating and using formulas on excel spreadsheets.
• Taking Meeting Minutes
• Must be able to research topics, compile data, and submit findings in a clear, concise manner.
• Assist in system testing and compiling results.
• Organizing schedules for an ongoing course in all offices.
• Ability to work closely with management with confidential information.
• Organizing evaluations and assessments for ongoing course development.
• Create tests and surveys through the Opsnet training portal.

Qualifications

QUALIFICATIONS

• Must possess a working knowledge of Microsoft office, strong knowledge in Word and Excel.
• Strong interpersonal skills and be able to use good judgment
• Must be able to multitask in a very, very fast-paced environment
• Quality control: must demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Adaptability: the individual should be easily adaptable to continual change in the work environment, manage competing demands, and able to deal with frequent change, delays, and unexpected events.
• Must edit work for spelling and grammar, present numerical data effectively and be able to read and interpret written information
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement and is receptive and responsive to change
• Ability to maintain a predictable and consistent full-time work schedule

EDUCATION REQUIREMENTS

High School or Equivalent some college preferred