What are the responsibilities and job description for the Call Center Operator position at The Chickasaw Nation?
We are currently looking for a Part Time 38 Call Center Operator to join our Player Services team located at Riverwind Casino working 1st shift.
Summary :
Responsible for screening and routing of all incoming phone calls, booking guest reservations for all facility amenities assuring the highest quality guest service.
Responsibilities :
- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
- Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
- Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
- Books guest reservations / tickets for all applicable amenities such as hotel, golf, spa, RV, concert or any other amenity using applicable systems
- Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned
- Covers the reception area at all times
- Performs all other duties as assigned
Competencies : Essential :
Skills : Essential :
Experience : Nonessential :
Education : Essential :
Credentials : Essential :
Working Conditions : Essential :
Nonessential :
