Summary

The secretary is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to doctor availability. Explaining intake forms to new patients and processing payments after treatment.

Essential Functions:

• Maintain appointment schedules
• Greet patients and visitors
• Check patients in and out, including the collection and verification of necessary information and documentation
• Prepare and maintain patient charts, records, and medical histories
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Manage telephone and electronic communications
• Bill patients and third-party payers
• Process payments and insurance claims
• Knowledge of Electronic Medical Records (EMR) 
• Excellent customer service skills

Supervisory Responsibilities:

• None

Minimum Qualifications:

• High School diploma or equivalency.
• 2 years of related experience.
• Exceptional written and verbal communication skills
• Proficient in Microsoft Word and Excel, and type quickly; basic computer knowledge

Job Behavioral Expectations:

• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
• Safe and successful performance, including meeting productivity standards.
• Maintain an understanding of the principles, methods and processes needed to perform the job. Attends staff meetings, seminars and in-service training as assigned.
• Demonstrates the ability to complete work in an acceptable manner by the time and/or date established with accuracy, neatness and thoroughness and minimal amount of errors.
• Maintain established departmental policies and procedures including maintain strict confidentiality and adherence to all HIPAA guidelines at all times.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit for long period of time; use hands to finger, handle, or feel objects, tools, or control; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment:

• Work is performed in an office environment with normal heating and cooling.