What are the responsibilities and job description for the Director of Operations position at The Chopin Law Firm LLC?
Chopin Law Firm
Director of Operations (DOO) Job Description
About The Chopin Law Firm:
The Chopin Law Firm is looking for a Director of Operations (DOO) to help our firm leaders and staff implement the systems and procedures necessary to help set us apart as a law firm. The Chopin Law Firm is committed to providing the very best legal representation while still taking a customer service approach, while employing the most sophisticated technology available. We are not your typical “button-up” law-firm. We’re (relatively) young, hungry, and we hustle-- and we want our clients to recognize us as personable and passionate advocates. We need somebody who is prepared to roll up their sleeves and help ensure that the daily operations of our firm run as efficiently as our clients need them to.
Our ideal candidate is somebody who is a proven leader excited to innovate and implement new ideas in order to get our law firm to the next level. We want somebody who is all about tenacity, versatility, and grit. We want somebody who understands the importance of the “big picture”, but can zoom in to our most minor problems to pursue solutions. We are not the kind of law firm to sugarcoat you, and honestly, this is a big job—we need somebody with the expertise, the drive, and the spirit to rise to the occasion, and the oversight to help all of us do the same.
Job Overview:
The Director of Operations is responsible for overseeing the day-to-day management and operational efficiency of the firm. This role involves implementing and refining systems and processes to improve productivity and client service, while ensuring the smooth functioning of the office. The DOO reports directly to the firm owner and will oversee multiple departments/roles in the Firm. Please note that this is not an Office Manger position. The DOO will have their hands in the business and operations of the Law Firm.
Key Responsibilities:
● Oversee daily operations of the firm, including the management of staff, resources, and workflow.
● Develop and implement operational policies and procedures to optimize efficiency, productivity, and client satisfaction.
● Collaborate with partners and attorneys to establish strategic goals and objectives for the firm, and develop plans to achieve these goals.
● Monitor and analyze key performance indicators, and provide regular reporting on the firm's progress towards established goals.
● Oversee human resources, including recruitment, onboarding, performance management, and professional development.
● Coordinate with IT and other departments to ensure the firm's technology infrastructure and systems are efficient, secure, and up-to-date.
● Manage vendor relationships, contracts, and negotiations to ensure the firm receives the best value for products and services.
● Foster a culture of continuous improvement, innovation, and teamwork within the firm.
● Assist the Firm owner in overseeing the Intake Department, Marketing, and Bookkeeping.
● Assist the Firm owner in building departments, additional offices with an eye towards strategic and sustainable growth.
About You:
The Chopin Law Firm is constantly growing and we need our DOO to be as dedicated to our growth as we are. We want to scale upwards and help more clients with their personal injury matters throughout the region, and we now need to implement the infrastructure to do so. This is an opportunity to shape our law firm's future. Your mission, should you choose to accept it, is to help make The Chopin Law Firm a regional law firm for years to come.
Experience:
- 5 years of proven work experience managing a complex enterprise's human resources, finances, operations and/or strategies (BONUS points if you have management experience in the legal industry!)
- 5 Years of proven work experience managing, developing, and empowering a team of at least 10 members
- High EQ with a natural ability to connect and build relationships
- Proven experience in strategic planning and business development
- Obsession with process improvement
- Proactive, assertive, competitive tendencies. A “natural born leader”
- Working knowledge of data analysis and performance/operation metrics
- Outstanding organizational and leadership abilities
- Be able to deal with lawyers with enthusiasm despite lawyers being…you know, lawyers...
The Chopin Law Firm offers a lot of room for growth -- the opportunity for promotions are infinite, and regular performance evaluations are provided to all team members. We offer competitive wages, paid benefits, extensive vacation time, and many more perks. Every day you work at The Chopin Law Firm is a day where you will be working with a group of like-minded individuals who work, fight, and play equally hard. If you check these boxes as well, click the link to apply! Join our team and make a difference with your talents. You will never be bored again.
**** IMPORTANT: TO APPLY ****
You will be evaluated and vetted based on your ability to follow instructions.
Do not apply through the contact information on the website.
To Apply: Please email a cover letter and a resume to HR@Chopin.com. In the cover letter, answer the following questions:
1) What is your passion in life?
2) What are your salary requirements?
3) What is your greatest achievement, professionally, and why?
4) If you are not already located in the Greater New Orleans area, what plans do you have to move here and what are your connections to this region?