Client Manager

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Business Title: Senior Client Manager

The job profile for this position is Account Management (IC) Advisor, which is a Band 4 Account Management Senior Contributor Track Role.

Job Description:

Overall responsibility to manage the relationship with the clients and brokers and provide proactive and consultative approach for solutions with benefits across the globe.

Responsible for managing a large size book of business (10-15) for existing large global health accounts. Responsible for renewing accounts, selling new business to existing accounts, and converting accounts to a higher level of products/services.

Works proactively to resolve complex customer service issues and identifies improvements to prevent issues from re-occurring. Educates clients on topics such as plan design and renewal options and will analyze data and design client specific strategies to control costs and improve overall health outcomes in consultation with clients and brokers.

 Supports and provides direction to more junior professionals. Works autonomously, only requiring "expert" level support from others. Exercises judgement, acumen and in-depth professional experience to develop procedures, monitor trends and best practices within Client Management.

 This role is eligible for sales incentive compensation (IC)

 Responsibilities:

• Client and broker/consultant facing responsibility for day to day support of client & producer partner needs.
• Provide consultative pro-active information/recommendations with clients and brokers on an on-going basis.
• Manage a block of business approximately 10-12 large corporate accounts accounts in a portfolio that features a mix of fully insured and ASO funding arrangements.
• Manage renewals for existing block of business and consistently deliver against key performance indicators such as persistency, growth and rate action results.
• Work closely with internal partners to manage complex client relationships and issues in a timely manner.
• Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• Demonstrate sound thinking and creative problem solving through recommendation/development of new products and/or processes that improve our ability to deliver results to internal or external customers.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Provides advanced professional input to complex Sales/Client Management assignments and projects.
• Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve complex escalated issues related to eligibility, premium/invoicing, and/or service related matters.
• Thorough understanding of health service products and services and associated operating requirements to support the client management plan goals and sales processes.
• Utilize organization's sales information systems and document in SalesForce.

 Profile/Skills:

• 5-10 years of direct industry experience with thorough understanding of health service products and services and associated operating requirements to support the client management plan goals and sales processes. Global Benefits experience highly preferred but not required.
• University educated preferred along with the ability to communicate in multiple languages (Italian, German, French, Dutch - desirable)
• Strong skills with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, Word, PowerPoint, etc.)
• Requires excellent written and verbal communication skills.
• Requires excellent presentation skills.
• Ability to effectively manage productive meetings.
• Client and customer focused with the ability to be a team player with the client management organization and matrix partners.
• Requires strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.

• Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability

• Strong negotiation skills
• Strong analytical and financial acumen

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.