What are the responsibilities and job description for the Bank Teller and Backup CSR position at The Citizens Bank in SC?
Teller Duties:
1. Transaction Processing: Conduct various financial transactions accurately and efficiently, including deposits, withdrawals, transfers, and check cashing.
2. Customer Service: Provide exceptional customer service by greeting customers warmly, addressing their inquiries and concerns, and ensuring their banking needs are met promptly and professionally.
3. Account Maintenance: Assist customers with account inquiries, balance inquiries, account maintenance requests, and problem resolution.
4. Product Knowledge: Demonstrate a thorough understanding of the bank’s products and services to effectively educate customers and cross-sell appropriate products based on their financial needs.
5. Cash Handling: Handle cash transactions responsibly, balance cash drawer accurately, and adhere to established cash handling procedures and security protocols.
6. Documentation: Maintain accurate records of transactions, ensure all required documentation is completed properly, and adhere to regulatory requirements.
7. Technology Utilization: Utilize banking systems and software to process transactions, access customer information, and perform other job-related tasks efficiently.
8. Team Collaboration: Collaborate with colleagues and other team members to ensure smooth branch operations, support each other during busy periods, and foster a positive work environment.
New Account Representative Duties:
1. New Account Opening: Guide customers through the account opening process, including gathering necessary documentation, completing account opening forms, and ensuring compliance with regulatory requirements.
2. Product Recommendations: Assess customers’ financial needs and recommend appropriate banking products and services, such as savings accounts, checking accounts, certificates of deposit, and loans.
3. Cross-Selling: Identify opportunities to cross-sell additional products and services based on customers’ financial goals and preferences, and effectively communicate the benefits of those products.
4. Regulatory Compliance: Ensure all new account opening procedures comply with applicable laws, regulations, and bank policies, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
5. Documentation Management: Maintain accurate records of new account applications, documentation, and disclosures, and ensure all required paperwork is completed accurately and submitted in a timely manner.
6. Customer Education: Educate customers on account features, benefits, fees, and terms and conditions to help them make informed decisions about their banking relationships.
7. Follow-Up: Follow up with customers after account opening to ensure their satisfaction, address any questions or concerns, and provide ongoing support as needed.
Both positions require strong communication skills, attention to detail, and a commitment to providing excellent customer service. Additionally, the ability to work effectively in a fast-paced environment, multitask, and adapt to changing priorities is essential.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 38 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $13