Job Description
•Take inbound calls (75% current clients, 25% prospective) to answer questions/concerns
•Special projects (e.g., satisfaction survey)
•Office administration (e.g., filing) as needed
•Build relationships with current clients
•Potentially help schedule crews directly via their application Jobber in the future
•Outbound callsemails to:
- Schedule and confirm appointments
•Light billing support
•Light accounts receivable support
•Ordering materials
Skill Set
•Presentable on the phone (easy to understand for older customers) •Patience •Detail-oriented •Good at follow-up •Skilled at building relationships