What are the responsibilities and job description for the Digital Banking Representative/Specialist position at THE DIME BANK?
Description
Basic Qualifications
Education/Training: A high school diploma or equivalent.
Skill(s): Clearly communicates in English; moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; proficient computer skills; ability to multi-task with high attention to detail; ability to work in a fast-
paced environment; visual and auditory skills.
Experience: No prior experience needed for Representative, minimum 2 years' experience for a Specialist.
General Responsibilities
Responsible for providing exemplary customer service to both consumer and business digital banking customers as well as performing a variety of duties to support the digital banking function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
Essential Duties
- Provide exemplary customer service to consumer and business digital banking customers both on the phone and through digital channels and performs a variety of duties to support the digital banking function of which the following are illustrative:
a. Supports all related operational functions and services of the Bank’s digital delivery product line including online & mobile banking, cash management, bill pay, internal and external transfers, debit cards, telephone banking, ACH processing, e-statements, and remote merchant and consumer deposit.
b. Conducts daily report reviews for quality control purposes.
c. Reviews and enters new card applications, cash management applications, as well as any maintenance pertaining to these services.
d. Process orders for new or replacement debit cards.
e. Assists in preparing documents for scanning and file documents as needed.
f. Assists in preparing documentation, equipment, and information needed in conducting sales calls relating to digital banking products and services.
g. Assists in preparing annual reviews for Remote Banking and Cash Management customers.
2. Responds to inquiries relating to his/her department, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.
5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
Ancillary Duties
- Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
Support Center
1055 Texas Palmyra Highway
Honesdale, PA 18431
Equipment/Machines
- Telephone
- PC
- Multi-function Printer/Scanner/Copier/Fax
- Calculator
Salary : $18 - $30
