What are the responsibilities and job description for the Retail Customer Service Associate position at The Docs Agency, LLC?
Job Title: Onsite Customer Service Associate
Position Type: Part-Time (Varying Hours: Monday – Friday, 9:00 AM – 5:00 PM)
Location: DocXhub, 9105 E 56th Street. Suite J, Indianapolis, IN 46216
Job Summary:
We are seeking an ambitious, outgoing, and self-motivated individual to join our team as a Retail Customer Service Associate. This position offers a unique opportunity to be part of a growing business while gaining hands-on experience in a professional and customer-focused environment. The ideal candidate will provide exceptional customer service and perform a variety of onsite tasks, including notary services, fingerprinting, passport services, document shredding, and immigration intake.
Key Responsibilities:
- Provide excellent customer service to walk-in clients, ensuring a welcoming and professional experience.
- Obtain notary and perform notary services, ensuring compliance with legal requirements and company policies.
- Assist customers with fingerprinting services, including proper handling of equipment and documentation.
- Print passport applications and other related services accurately and efficiently.
- Oversee secure document shredding services and maintain compliance with confidentiality standards.
- Conduct immigration intake, assisting clients with forms and ensuring accurate information gathering.
- Maintain a clean, organized, professional workspace.
- Contribute ideas and efforts to help grow the business and improve service offerings.
- Bi-Lingual is a plus, but not required.
Qualifications:
- High school diploma or GED required. Ideal for college students or interns seeking part-time opportunities.
- Must be able to pass a background check.
- An outgoing personality with excellent interpersonal and communication skills.
- Self-starter who can work independently and proactively with minimal supervision.
- Ability to work with the public and handle sensitive information with discretion.
- Ambitious and eager to grow within a dynamic and supportive environment.
Benefits:
- Flexible part-time schedule ideal for students and individuals seeking work-life balance.
- Gain valuable experience in a professional setting.
- Opportunity to contribute to the success of a new and growing business.
If you are a motivated and customer-focused individual looking to make a meaningful impact in a growing company, we’d love to hear from you! Apply today to join our team and grow with us.
How to Apply:
Please submit your resume and a brief statement of interest to Serita Kent at info@docsagencyllc.com . We look forward to connecting with you!