What are the responsibilities and job description for the Guest Service Agent/ Night Auditor position at The Genuine Hospitality Group?
Job Title: Night Auditor
Job Overview:
We are seeking a meticulous and customer-focused Night Auditor to join our team at Genuine Hospitality Group. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. Your attention to detail, excellent communication skills, and hospitality expertise will contribute to providing exceptional service to our guests.
Duties:
- Conduct night audit procedures to verify all accounts are in balance
- Handle guest check-ins and check-outs efficiently
- Respond to guest inquiries and concerns promptly and professionally
- Manage reservations and ensure accurate billing
- Perform security checks throughout the property
- Prepare daily reports for management
- Assist with any guest requests or issues during the night shift
- Collaborate with the front desk team to ensure seamless operations
Experience:
- Previous experience in hospitality
- Knowledge of night audit processes and procedures
- Proficiency in phone etiquette and guest relations
- Understanding of hospitality management principles
- Familiarity with front desk operations and guest services
- Ability to work independently and handle multiple tasks efficiently
- Strong attention to detail and problem-solving skills
Join our team as a Night Auditor and be part of a dynamic environment where your dedication to exceptional guest service is valued. If you have a passion for hospitality and thrive in a fast-paced setting, we would love to hear from you.
Genuine Hospitality Group is an equal opportunity employer committed to diversity in the workplace. We offer competitive compensation, opportunities for growth, and a supportive work environment for all team members.
Apply now to become our Night Auditor and contribute to creating memorable experiences for our guests every night.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Nights as needed
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Venice, FL 34292 (Required)
Work Location: In person
Salary : $16 - $18