Shift Assistant Manager

The Herbal Connection

Job Title: Shift Assistant Manager

Reports to: General Manager (GM)

Job Summary: The Herbal Connection - one of Lane County's largest dispensaries is looking for a shift manager! Are you a team leader? Are you self-motivated? Are you looking for the opportunity to grow? Are you looking for a rewarding and challenging atmosphere? Then come join The Herbal Connection, a friendly, fast-paced work environment dedicated to the success of each of our team members, while providing some of the best customer service in the industry.

Our Shift Assistant Manager maintains operations, fosters a cohesive work environment, supports the onsite staff, and acts as a back-up for the GM for operational needs.

Greet customers and provide the best customer service upon their arrival to our store.

Duties/Responsibilities:

• Back-up Budtender when needed
• Train, and evaluate budtender performance, give in the moment feedback to budtenders and co-workers as appropriate.
• Act as back-up to the General Manager in all areas of store operations and employee relation matters.
• Support and carry-out established goals, objectives, and procedures for the department.
• Instruct and support all store staff on how to handle difficult customer situations.
• Maintain knowledge of strains, products, consumption methods, and cannabis culture.
• Maintain a clean and presentable appearance of the dispensary.
• Promote a work environment that is positive, customer-service oriented, and compliant.
• Have knowledge of all current products and maintain the menu accurately.
• Maintain an organized and accurate till.
• Restock all materials and products as necessary.
• Responsible for accurate cash handling.
• Follow state regulations and established policies and procedures.
• Accurately use and maintain the Point of Sale (POS) system and all cash handling.
• Accurate and timely data entry of customer information.
• Verifying proper ID for customers.
• Provide outstanding customer service with compassionate and professional representation.
• Follow opening and closing procedures.
• Follow company policies and procedures.
• Other duties as assigned.

Required Skills, Education and Experience:

• High school diploma or equivalent required
• OLCC Marijuana Handlers Permit
• 2 year Customer Service experience
• Knowledge of computer and office equipment and programs
• Ability to provide excellent customer service
• Ability to maintain confidentiality
• Ability to maintain professionalism
• Ability to have attention to detail
• Ability to work effectively as part of a team
• Effective communication skills
• Ability to remain calm in periods of high stress, and busy foot traffic
• Ability to properly delegate

Physical Requirements:

• Extended time standing, sitting, walking, bending, and reaching
• Close visual focus required
• This position occasionally requires the extended and repetitive use of arms, hands and fingers to cut and manipulate small objects

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

The Herbal Connection provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Salary : $19 - $21