What are the responsibilities and job description for the Server position at The HUB Stadium?
Summary of Position:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.
Duties & Responsibilities:
- Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Provide all guest with THE HUB STADIUM – 10 Steps of Service
- Inform guests of specials and menu changes.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
- Deliver food and beverages from kitchen and bar to guests in a timely matter.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
- Be ready and willing to assist fellow servers as situations arise.
- Be ready and willing to assist bus-person with clearing and resetting tables.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
- Must learn all company specials and promotional events and be able to explain to guests.
- Must be an Ambassador of THE HUB STADIUM.
- Must be willing to promote THE HUB STADIUM with all personal social medias with support of self-promotion during shifts working at THE HUB STAIUM.
- Provide safe hospitality with proper techniques of alcohol management and service. Certification of TIPs required.