Benefits Representative - 116774

Requisition ID: 116774

Benefits Representative

We are seeking a Benefits Service Center Representative who provides benefits services in the processing of health and welfare enrollments, Pension Plan and 403(b) enrollments as well as determination of eligibility for the Tuition Grant Plan and approval for processing of all requests for the Tuition Reimbursement Plan. The Representative communicates and administers the university’s benefit plans, programs and policies through direct interaction with faculty, staff, postdoctoral students, residents, interns and retirees, as well as internal departments and external vendors.

Specific Duties & Responsibilities

• Provides day-to-day benefits related research and information to faculty, staff and retirees requiring a knowledge of the university’s benefit plans, programs and policies, i.e. questions regarding how our health and welfare plans work, employee and dependent eligibility, and completion of enrollments.
• Reviews and approves enrollment by faculty and staff in the Health & Welfare Plans online assuring the required documentation is received for elections made.
• Responds to client inquiries and complaints to ensure timely and courteous resolution of problems related to benefits enrollment and processing.
• Acts as a liaison with university employees and external benefits contacts. Researches and provides guidance in the resolution of eligibility, claims and enrollment issues.
• Reviews and triages all assigned reports.
• Representatives are required to use internal and external databases necessary for cross-reference of inquiries to determine resolutions.
• Maintains standards of customer service as outlined for the team.
• Be proficient in the use of various software applications, such as spreadsheets, word processing, and graphics packages to assemble, manipulate and/or format data and/or reports.
• Applies a working knowledge of applicable legislation and regulations affecting benefits.
• Attends designated training programs, seminars and meetings.
• Serves on workgroups and committees, as requested.
• Performs special duties and projects.
• Handles confidential information appropriately.
• Performs other duties as assigned.
  
  
  

Physical Requirements

• Sitting in a normal seated position for extended periods
• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Occasionally lifting, carrying objects weighing 10lbs. or less.
• Occasionally pushing and pulling objects weighing 30lbs. or less.
  
  
  

Minimum Qualifications

• High School Diploma or graduation equivalent
• Two years benefits related experience required
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula
  
  
  

Classified Title: Benefits Representative

Role/Level/Range: ATO 37.5/02/OE

Starting Salary Range: $19.75 - $35.35 HRLY (Commensurate with experience)

Employee group: Full Time

Schedule: M-F/8:30-5:00

Exempt Status: Non-Exempt

Location: Hybrid/Eastern High Campus

Department name: Benefits and Worklife Service Center

Personnel area: University Administration

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Hybrid: On-site 1-2 days a week