Primary Objective of Position:

• Support departmental leadership to perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and treats to life and property to maintain a safe and secure environment for colleagues and guest/clients

Responsibilities and Job Duties:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions

• Responsible for maintaining order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner

• Responsible for handling undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands

• Responsible for answering security telephone, safety hotline calls and respond in a timely manner based on priority

• Responsible for observing the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio to the supervisor on duty; report alarms similarly

• Ability to communicate effectively, listen effectively with empathy, provide accurate information and document legibly all appropriate incident information

• Responsible for memorizing and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers

• Responsible for checking colleague packages as they exit to ensure no food or hotel property is being removed. Screen persons entering tis entrance for purpose and authorization

• Responsible for receiving, recording and storing of all lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner

• Responsible for escorting guests and employees as required to parking lots, guest floors and colleagues carrying house banks. Assist guests with door lock problems using moderately complex hand held electronic apparatus

Experience Required:

• High School graduate or equivalent preferred

• 2 years of previous customer service experience required

• Prior law enforcement and/or military experience preferred

• Knowledge of Microsoft Works

• TIPS and BASSET licenses required

• CPR Certification and/or First Aid Training preferred

• Hotel luxury security experience preferred