What are the responsibilities and job description for the Reservations Agent position at The Line and Saguaro Hotels?
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.
We are seeking a dynamic Reservations Agent to join our LINE Austin team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Responsible for all Hotel Reservations through all channels
- Manage department (emails, letters, scans, faxes) with incoming reservations
- Review reservations booked and arrival reports daily
- Work with the Sales Department in regards to occupancy, rates, all reservations and analysis / strategy
- Identify Top Producing Accounts to ensure proper recognition by Reservation staff
- Responsible for various production reports and supply to each department concerned
- Ensure special handling of repeat guests and VIP guests
- Observes and ensures that proper telephone manners & online etiquette are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and DOR
- Follows up tentative & definite bookings regarding updates / status
- Reviews no-show, cancelled reservations and processes charges according to hotel's policy
- Review room blocking for Long Stay, VIP's, Suites and special attention reservation requests
- Bring to the attention of DORM when the hotel availability status is changed and prepare for necessary action
- Maintain awareness of documentation needed and retained in employee files
- Be familiar with all safety and emergency procedures including OSHA requirements
- Attend relevant meetings
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
